At SSJ Journals, we are committed to maintaining transparency and fairness in all our publication processes. We understand the importance of financial clarity for our authors and contributors. This Refund Policy outlines the circumstances under which refunds may be issued.

Eligibility for Refunds

SSJ Journals strictly follows a no-refund policy once the article processing charge (APC) has been received and the manuscript has entered the editorial workflow. However, exceptions are made only under the following condition:

• Duplicate or Multiple Payments: If an author inadvertently makes more than one payment for the same manuscript, the additional payment(s) will be fully refunded. The author must notify the editorial office with valid proof of the duplicate transaction.

Refund Request Procedure

To request a refund for duplicate payments, authors must send a written request to the SSJ Journal’s editorial office, along with:

• A brief explanation of the issue

• Proof of double payment (transaction details, bank statement, or payment confirmation receipts)

• Manuscript ID or submission reference number

Upon verification, the refund will be processed within 7 working days and credited to the original source of payment.

Non-Refundable Cases

Refunds will not be entertained in the following scenarios:

• If the author requests withdrawal after manuscript submission and editorial processing has begun.

• If the article has already undergone peer review, formatting, or has been published.

• In case of dissatisfaction due to editorial decisions, peer review outcomes, or delay in processing (unless otherwise agreed in writing).

Contact Us

If you have questions or concerns regarding payments or refunds, please contact our finance or editorial team at: Email: contactus@ssjpublications.com